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I just went through that process at an Apple Store less than 50 miles from Apple HQ. It took 4 and a half hours from my appointment time to having my repaired p

I just went through that process at an Apple Store less than 50 miles from Apple HQ. It took 4 and a half hours from my appointment time to having my repaired phone back. (And of course I couldn’t get work done because I didn’t have my phone, and I couldn’t warn the people who were expecting me of my delay, because I didn’t have my phone.) That’s completely unacceptable when it should only take 5-10 seconds. Edit: To head off any doubt, no my phone was not damaged, and the repair went smoothly. They were having an inventory tracking system outage with absolutely zero fallback/continuity plan and absolutely refused to give me my phone back, repaired or not.

sam29681749 2y ago
So your scenario sounds like an exception to the rule.
- callalex 2y ago
  Even in the best case scenario is objectively worse in every way than a 10s at-home battery swap. Especially for the vast majority of human beings that don’t live within a reasonable distance of an Apple Store. Keep in mind that most older phones end up on secondary markets in less wealthy countries. They could live for years there except for the failed batteries.
  - nefasti 2y ago
    And those countries have stores every corner that will replace it. I live in one.
    - callalex 2y ago
      The latest iPhones require the battery to be cryptographically paired to the phone and can only be done by Apple or a few approved vendors. You can’t just take them to a normal repair shop.