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No vacations? Family time? Socialising? You never drink? Ever??
by Evernoob 14y ago
No vacations? Family time? Socialising? You never drink? Ever??
- bad_user 14y agoI'm the one that made that comment. I do take lots of vacations and have a really healthy life outside of work. And I sleep well at night too. But I always have a 3G-enabled phone near me and I always keep a laptop around. I also have monitoring in place that alerts me in case shit happens before my managers even notice. This is not about being available 24/7, but about being available when needed. That's in case of emergencies, which by definition are exceptional. Also, if your customers are suffering because of a problem, good customer service means waking up and fixing the problem at 00:00, regardless of your location.