“A preliminary investigation conducted by the State 911 Department and Comtech determined that the outage was the result of a firewall, a safety feature that pr

“A preliminary investigation conducted by the State 911 Department and Comtech determined that the outage was the result of a firewall, a safety feature that provides protection against cyberattacks and hacking. The firewall prevented calls from getting to the 911 dispatch centers, also known as Public Safety Answer Points (PSAPs).”