6 ms·

Official documentation of Framework Laptop 16 (Now featuring 3D CAD models)

37 points by olestr 2y ago

mistercheph 2y ago
Own the FW13, these are really awesome laptops and a great company, but they unfortunately have not quite figured out support yet, I am having an issue with my laptop that I have spent nearly 2 weeks now going back and forth with support in circles, they ask me questions I've already answered, they ask me to perform diagnostic procedures which I've already performed as requested, they ask me to send pictures of components I've already sent pictures of, add to that a minimum 24-hour delay between responses, and it feels like a part time job. I don't think it's malice on their part, just seems like their support process is a bit of a mess at the moment, I think they will figure it out.
- buffet_overflow 2y ago
  Currently waiting on my FW13 preorder, so if you don’t mind writing it out one more time, what issue are you having?
  - mistercheph 2y ago
    The laptop is bricked, won't boot, won't charge, so pretty frustrating. I really liked it when it was working, and I still have hope that they will warranty the issue.
    - buffet_overflow 2y ago
      Wow that’s…catastrophic. Sorry that happened to you.
      - mistercheph 2y ago
        Just to follow up, they are trying to deny my warranty claim, beware!
gorkish 2y ago
[flagged]
- deleted 2y ago
  [deleted]
- KeplerBoy 2y ago
  Most CAD file formats are equally useful.
  - gorkish 2y ago
    The "usefulness" (whatever that means) isn't really the point. The point is that the .stp file is the native format that is consumed and produced by cad software and the .zip is not. Just as github previously introduced a tool to show the geometric differences between two 3d models, should someone produce a tool that can compare two revisions of a .stp and show meaningful information, then having the native format in the repo would be quite useful compared to trying to dig it out of zip files. Furthermore, git natively compresses the data in a repo so compressing the file isn't even that useful in the first place. I do admit that I'm just ranting and none of this matters that much. It would probably be best to just file an issue asking them to expand the file in the repo.
    - KeplerBoy 2y ago
      While we're nitpicking: Step files aren't native formats. Step files are data exchange formats; most CAD packages can import/export with some competency but working with them is not nearly as convenient as with the actual native format.
deleted 2y ago
[deleted]

37 points by olestr 2y ago

Own the FW13, these are really awesome laptops and a great company, but they unfortunately have not quite figured out support yet, I am having an issue with my laptop that I have spent nearly 2 weeks now going back and forth with support in circles, they ask me questions I've already answered, they ask me to perform diagnostic procedures which I've already performed as requested, they ask me to send pictures of components I've already sent pictures of, add to that a minimum 24-hour delay between responses, and it feels like a part time job. I don't think it's malice on their part, just seems like their support process is a bit of a mess at the moment, I think they will figure it out.

buffet_overflow 2y ago
Currently waiting on my FW13 preorder, so if you don’t mind writing it out one more time, what issue are you having?
- mistercheph 2y ago
  The laptop is bricked, won't boot, won't charge, so pretty frustrating. I really liked it when it was working, and I still have hope that they will warranty the issue.
  - buffet_overflow 2y ago
    Wow that’s…catastrophic. Sorry that happened to you.
    - mistercheph 2y ago
      Just to follow up, they are trying to deny my warranty claim, beware!

gorkish 2y ago

[flagged]

deleted 2y ago
[deleted]
KeplerBoy 2y ago
Most CAD file formats are equally useful.
- gorkish 2y ago
  The "usefulness" (whatever that means) isn't really the point. The point is that the .stp file is the native format that is consumed and produced by cad software and the .zip is not. Just as github previously introduced a tool to show the geometric differences between two 3d models, should someone produce a tool that can compare two revisions of a .stp and show meaningful information, then having the native format in the repo would be quite useful compared to trying to dig it out of zip files. Furthermore, git natively compresses the data in a repo so compressing the file isn't even that useful in the first place. I do admit that I'm just ranting and none of this matters that much. It would probably be best to just file an issue asking them to expand the file in the repo.
  - KeplerBoy 2y ago
    While we're nitpicking: Step files aren't native formats. Step files are data exchange formats; most CAD packages can import/export with some competency but working with them is not nearly as convenient as with the actual native format.

deleted 2y ago

[deleted]