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I can confirm the support experience, although we're not currently using R2. We are an Enterprise customer and have been trying since May 8th to get a downed W
by EAtmULFO 2y ago
I can confirm the support experience, although we're not currently using R2. We are an Enterprise customer and have been trying since May 8th to get a downed Worker fixed (ticket filed as, "urgent"). Still no progress/response from level 2 support.
- elithrar 2y agoCan you share the ticket ID here and/or email me the details? silverlock@cloudflare
- EAtmULFO 2y agoThank you so much for reaching out. I've emailed you the case info.
- localfirst 2y agothis is simply unacceptable