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> I have no trouble imagining scenarios in which I would prefer a chatbot I'm baffled, which scenarios?
by autoexecbat 2y ago
> I have no trouble imagining scenarios in which I would prefer a chatbot
I'm baffled, which scenarios?
- geraldhh 2y agothere are a lot of non-native speakers employed in the callcenter business.
- devin 2y agoAny shallow decision tree where the nuance doesn't matter. An example might be: There's something wrong with my order -> wrong size -> order not shipped -> update size on order to small -> small out of stock -> cancel or backorder or There's something wrong with my order -> wrong size -> sorry, the order already shipped -> start a return You can argue that these kinds of things should be supported via direct web UI, and that's fine, but I've seen them backed by chatbots, and I would rather do it on the web than make a phone call for a boring decision tree.