I've managed a high volume call center for 15 years and I agree with this very much. In my experience, it can be easy to view customers with cynicism. But answe

I've managed a high volume call center for 15 years and I agree with this very much. In my experience, it can be easy to view customers with cynicism. But answering an extreme principle with another extreme principle isn't useful, either. I think it could be reworded and be more useful (see my comment further down).