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Users that might customise their system a bit by digging into the settings are usually more inclined to give a detailed report in case they encounter a bug or h
by boarush 2y ago
Users that might customise their system a bit by digging into the settings are usually more inclined to give a detailed report in case they encounter a bug or have a general knowledge of what to look for when requested for some information in my team's experience. Sounds much more like an edge case.
- ale42 2y agoTrue, but if the policy is to reject all cut screenshots... I'd rather add an "unless the ticket contains all the relevant information".