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Ask HN: Domain registrar that won't block my domain with zero notice?

Hi, I had a registrar suspend a my very important domain for no good reason and with no warning, and it was hell getting it back online. I'm now in the market for a premium registrar where they actually contact me and get my side of the story before messing with my business. I've contacted MarkMonitor, Com Laude, and Safenames so far, waiting for a response. I'm curious what the ballpark cost of this kind of services would be? Also, is there another option that HN recommends? Thanks

KomoD 2y ago
So who was the registrar and what do the domains host? I do doubt that it was for no reason.
- fuckgoogleplay 2y ago
  Some small-time registrar that I chose back when I didn't know if the business will take off or not. A shop where you can pay with a card. Somebody didn't recognise the charge and sent a complaint to the registrar. Instead of giving us time to investigate/explain/refund, they locked the domain first. Also, that is what chargebacks are for, I want a registrar that at least knows that much.
bearjaws 2y ago
I would love to hear more of this "no good reason and with no warning". What are the domains hosting?
- fuckgoogleplay 2y ago
  A shop where you can pay for goods with a credit card. Somebody didn't recognise the charge.
readyplayernull 2y ago
Godaddy? I left that clown car of a registar for Namecheap, never looked back.
- fuckgoogleplay 2y ago
  Who said something about godaddy? Namecheap looks decent with their 24/7 support, but there are some horror stories here on HN how they mess with the domains too.
toast0 2y ago
IIRC, MarkMonitor charged about $100/year for a basic .com, more if you wanted registry lock and they had a minimum spend in the neighborhood of $10,000/year. Circa 2013, when NetworkSolutions had a phishing incident and I realized my boss was still using NetworkSolutions in 2013...
- fuckgoogleplay 2y ago
  Thanks. $100-$500 a year for a com I can understand, unfortunately I have 1 domain that needs top-notch support, so IDK if I can justify $10k a year for 1 domain.
solardev 2y ago
Can you just use a standard registrar like Cloudflare?
cpach 2y ago
Porkbun seems very popular these days. My personal favorite is Dynadot. I hope that neither of them would shut down a domain in the manner that you described.
romerocarlos 2y ago
Any of the options you cite are acceptable and handle high-level clients. I would also recommend CSC.

KomoD 2y ago

So who was the registrar and what do the domains host? I do doubt that it was for no reason.

fuckgoogleplay 2y ago
Some small-time registrar that I chose back when I didn't know if the business will take off or not. A shop where you can pay with a card. Somebody didn't recognise the charge and sent a complaint to the registrar. Instead of giving us time to investigate/explain/refund, they locked the domain first. Also, that is what chargebacks are for, I want a registrar that at least knows that much.

bearjaws 2y ago

I would love to hear more of this "no good reason and with no warning". What are the domains hosting?

fuckgoogleplay 2y ago
A shop where you can pay for goods with a credit card. Somebody didn't recognise the charge.

readyplayernull 2y ago

Godaddy? I left that clown car of a registar for Namecheap, never looked back.

fuckgoogleplay 2y ago
Who said something about godaddy? Namecheap looks decent with their 24/7 support, but there are some horror stories here on HN how they mess with the domains too.

toast0 2y ago

IIRC, MarkMonitor charged about $100/year for a basic .com, more if you wanted registry lock and they had a minimum spend in the neighborhood of $10,000/year. Circa 2013, when NetworkSolutions had a phishing incident and I realized my boss was still using NetworkSolutions in 2013...

fuckgoogleplay 2y ago
Thanks. $100-$500 a year for a com I can understand, unfortunately I have 1 domain that needs top-notch support, so IDK if I can justify $10k a year for 1 domain.

solardev 2y ago

Can you just use a standard registrar like Cloudflare?

cpach 2y ago

Porkbun seems very popular these days. My personal favorite is Dynadot. I hope that neither of them would shut down a domain in the manner that you described.

romerocarlos 2y ago

Any of the options you cite are acceptable and handle high-level clients. I would also recommend CSC.