4 ms·

I'm based on Ecuador. I contacted them through their chat and their support email, exchanging about 50 messages so far.

• JumpCrisscross 2y ago
  Try submitting a complaint [1]. In all likelihood, you will need to send a physical letter to “the address for service for the relevant Coinbase entity” [1]. Perhaps you can find it here [2]. In the letter give your account details (name, number, description of assets), reference a copy—ideally notarised—of your valid government-issued photo ID (assuming the account is in your name), and provide a wallet where you would like your assets sent. As a back-up, provide bank details for liquidated proceeds to be sent. Avoid emotional language. It doesn’t seem like you have many legal protections as a cryptocurrency holder in Ecuador, so perhaps this can be considered a teaching moment while preparing yourself emotionally for losing these assets. [1] https://help.coinbase.com/en/contact-us/submit-a-complaint https://help.coinbase.com/en/contact-us/submit-a-complaint [2] https://help.coinbase.com/en/coinbase/other-topics/legal-policies/who-do-i-contact-for-a-subpoena-request-or-dispute-or-to-send-a-legal-document https://help.coinbase.com/en/coinbase/other-topics/legal-pol... [3] https://www.supercias.gob.ec/portalscvs/index.htm https://www.supercias.gob.ec/portalscvs/index.htm
  • cesarizu 2y ago
    Thanks, I'll try these other avenues.