Can you point to an example? Without context... maybe: 1) Maybe they aren't from america. 2) Maybe they haven't see clearly how they will save/earn with the

Can you point to an example? Without context... maybe: 1) Maybe they aren't from america. 2) Maybe they haven't see clearly how they will save/earn with the software more than it costs (marketing issue?) 3) Maybe it's explained in their complains