As someone this happened to, I was actually impressed they looked me up and reached out. Knowing they cared that much meant that I cared too and I was able to p

As someone this happened to, I was actually impressed they looked me up and reached out. Knowing they cared that much meant that I cared too and I was able to prioritise the request with the product team. When we completed the request, we celebrated, and even implemented uservoice on some sites to improve the feedback loop.