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Yes they are extremely good with free replacements/repairs after getting sued with a class action. Such a great company

theturtletalks 3y ago
Even after that, they don’t tell customers they qualify for a repair. The first ever Retina MacBook Pro had a kernel panic issue. It doesn’t manifest right away but Apple was sued and had to repair them. Mine gave out a year after this and I only found out about the repair after reading online. Apple knew this MacBook is under my Apple ID and could’ve let me know about the issue, but chose not to. I go to the Apple Store and they recognize the issue. Except they tell me the laptop is “vintage” after 2-3 years and even though it has an inherent flaw, they would not service it. Do you think they refunded the people that had to get their butterfly keyboard replaced or repaired?
- tpmoney 3y ago
  Vintage is 5 years after end of sales: https://support.apple.com/en-us/HT201624 https://support.apple.com/en-us/HT201624. If the people at your store told you 2-3 years after you bought it they were not only very wrong, but also completely out of their mind given that just AppleCare alone would have put your coverage at 3 years.
  - theturtletalks 3y ago
    I bought the Macbook second hand in 2013 and went into the Apple Store in 2017 when the kernel first panicked. It was a very close cut-off on the "vintage" designation, but I think that's besides the point. If there is a inherent flaw in a computer that can manifest much later on, the company should replace it or offer some sort of compensation. Otherwise, any company can retire a product and escape all responsibility. If you think that's being unreasonable, just search 2012 Macbook Retina kernel panic and you'll see hundreds of threads from 2021 and onward about the issue. Those people paid for a product with a defect that manifested decades later and are now left to hang dry.
    - crazygringo 3y ago
      But there has to be some statue of limitations here. If a product that most probably most people use for 4-8 years develops a problem 9 years later, then as long as it wasn't an intentional defect, I think you just have to chalk that up to bad luck. I mean, what would the compensation even be? In theory, it would be capped at the resale value of a 9-year-old MacBook. Which is essentially nothing. Apple products hold their resale value far better than other electronics brands, but that's really talking about devices 2-5 years old. At some point you just have to say you got your money's worth out of the product in the time you used it. Nothing lasts forever, and in laptop terms, 9 years is pretty close to forever. (Obviously it depends on the product category -- things like washing machines are meant to last far longer, and come with things like 10 year guarantees on their motors.)
  - darreninthenet 3y ago
    Even then they have some discretion... A few years back my mother gave me her old MBA she wasn't using, she windows on it but no MacOS for some reason... it wouldn't recover via network recovery because the latest os that model supported was so old it wasn't available via that route anymore. Popped into my local Apple Store and they were more than happy to connect it to their WiFi where they had access to all the old OS versions and let me sit there whilst it restored. That experience was to their benefit - 12 months later with a nice bonus from work I went back their and ordered 10 grands worth of stuff when my wife and I decided to move completely over to their ecosystem. Had nothing but great experiences in both support and usability/reliability since.
    - crazygringo 3y ago
      Yeah, in my experience they're happy to help with "vintage" hardware if it's just a matter of software assistance, like in your case. The "vintage" designation is more about not being able to repair/replace hardware, because they simply don't make/stock the replacment parts/models anymore.
Tagbert 3y ago
They often do replace/repair equipment for no charge even after a warranty is expired. It seems to be up to the local store manager.

Even after that, they don’t tell customers they qualify for a repair. The first ever Retina MacBook Pro had a kernel panic issue. It doesn’t manifest right away but Apple was sued and had to repair them. Mine gave out a year after this and I only found out about the repair after reading online. Apple knew this MacBook is under my Apple ID and could’ve let me know about the issue, but chose not to. I go to the Apple Store and they recognize the issue. Except they tell me the laptop is “vintage” after 2-3 years and even though it has an inherent flaw, they would not service it. Do you think they refunded the people that had to get their butterfly keyboard replaced or repaired?

tpmoney 3y ago
Vintage is 5 years after end of sales: https://support.apple.com/en-us/HT201624 https://support.apple.com/en-us/HT201624. If the people at your store told you 2-3 years after you bought it they were not only very wrong, but also completely out of their mind given that just AppleCare alone would have put your coverage at 3 years.
- theturtletalks 3y ago
  I bought the Macbook second hand in 2013 and went into the Apple Store in 2017 when the kernel first panicked. It was a very close cut-off on the "vintage" designation, but I think that's besides the point. If there is a inherent flaw in a computer that can manifest much later on, the company should replace it or offer some sort of compensation. Otherwise, any company can retire a product and escape all responsibility. If you think that's being unreasonable, just search 2012 Macbook Retina kernel panic and you'll see hundreds of threads from 2021 and onward about the issue. Those people paid for a product with a defect that manifested decades later and are now left to hang dry.
  - crazygringo 3y ago
    But there has to be some statue of limitations here. If a product that most probably most people use for 4-8 years develops a problem 9 years later, then as long as it wasn't an intentional defect, I think you just have to chalk that up to bad luck. I mean, what would the compensation even be? In theory, it would be capped at the resale value of a 9-year-old MacBook. Which is essentially nothing. Apple products hold their resale value far better than other electronics brands, but that's really talking about devices 2-5 years old. At some point you just have to say you got your money's worth out of the product in the time you used it. Nothing lasts forever, and in laptop terms, 9 years is pretty close to forever. (Obviously it depends on the product category -- things like washing machines are meant to last far longer, and come with things like 10 year guarantees on their motors.)
- darreninthenet 3y ago
  Even then they have some discretion... A few years back my mother gave me her old MBA she wasn't using, she windows on it but no MacOS for some reason... it wouldn't recover via network recovery because the latest os that model supported was so old it wasn't available via that route anymore. Popped into my local Apple Store and they were more than happy to connect it to their WiFi where they had access to all the old OS versions and let me sit there whilst it restored. That experience was to their benefit - 12 months later with a nice bonus from work I went back their and ordered 10 grands worth of stuff when my wife and I decided to move completely over to their ecosystem. Had nothing but great experiences in both support and usability/reliability since.
  - crazygringo 3y ago
    Yeah, in my experience they're happy to help with "vintage" hardware if it's just a matter of software assistance, like in your case. The "vintage" designation is more about not being able to repair/replace hardware, because they simply don't make/stock the replacment parts/models anymore.

Tagbert 3y ago

They often do replace/repair equipment for no charge even after a warranty is expired. It seems to be up to the local store manager.