6 ms·

I remember this blog post, it was also a chapter in their book Rework https://signalvnoise.com/archives2/dont_scar_on_the_first_cut https://signalvnoise.com/arc

• Pet_Ant 3y ago
  For posterity: the term is actually "organizational scar tissue" not "institutional scarring". Surprised you found it despite my butchery!