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Oh yeah, AmEx, the company that detects fraud on your account, cancels it, and then DOESN'T NOTIFY YOU. So you start getting notifications from vendors that th
by NoPedantsThanks 3y ago
Oh yeah, AmEx, the company that detects fraud on your account, cancels it, and then DOESN'T NOTIFY YOU.
So you start getting notifications from vendors that they canceled your orders right before Christmas, because of trouble with your card. When you call AmEx and ask why the fuck you weren't notified of fraud on your account, they say (and I quote): "Oh we don't do that. We wait for the customer to get in touch with us."
The monumental stupidity and irresponsibility of this "policy" should be evident and disqualifying.
- WirelessGigabit 3y agoSame issue with Chase. At least Bank of America sends me a text and a popup.
- op00to 3y agoI’m sorry you had that experience, it seems like it really affected your holiday. I have been proactively notified about fraud by Amex, Discover, as well as other banks. Amex seems to be the loosest with allowing questionable but valid purchases, and my Visa cards the strictest.
- NoPedantsThanks 3y agoMaybe they woke up to how bad that policy was. Here's another one that relegated my AmEx card to a drawer: To redeem airline-ticket benefits, AmEx forced you to use their own Web portal to book your flights. This inept portal considered LaGuardia and Newark a connection. As in... you can walk from a terminal in one to a terminal in the other to catch the next leg of your flight. WTF.