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Nothing preventing them from doing it. But then customers will very quickly learn to not use the chat bots and instead call in or use other means. Would you us
by ado__dev 3y ago
Nothing preventing them from doing it. But then customers will very quickly learn to not use the chat bots and instead call in or use other means.
Would you use a company tool that even the company doesn't have faith in?
And if companies remove human reps from the equation and only offer chatbots, then I'm sure eventually the regulatory agencies will step in.
- morkalork 3y agoA rational actor, given a selection of alternatives, would not. Being stuck on hold when calling them is a frequent complaint though. And if there was real competition, stuff like this would've killed them long ago: https://www.thestar.com/news/canada/air-canada-apologizes-after-customers-told-to-sit-in-seats-that-appeared-to-be-soiled/article_53f3ea16-0efa-50f5-95bb-e8c1e50b0c2d.html https://www.thestar.com/news/canada/air-canada-apologizes-af... https://www.cbc.ca/news/canada/british-columbia/cta-fine-air-canada-1.7067154 https://www.cbc.ca/news/canada/british-columbia/cta-fine-air... https://www.theglobeandmail.com/news/national/dog-that-escaped-air-canada-employees-confirmed-dead/article15102724/ https://www.theglobeandmail.com/news/national/dog-that-escap...