I will have to ask them for specifics, but I believe they are on an older iMac (pre 2017) that cannot run Ventura or newer. If they are running Ventura, they ma

I will have to ask them for specifics, but I believe they are on an older iMac (pre 2017) that cannot run Ventura or newer. If they are running Ventura, they may have simply overlooked the dialog completely, but I'm leaning more towards a version of macOS that didn't have the dialog.