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Home Depot, believe it or not, has an actually pleasant self checkout experience. No scale whatsoever, access to a handheld barcode scanner, a fast enough mach

Home Depot, believe it or not, has an actually pleasant self checkout experience. No scale whatsoever, access to a handheld barcode scanner, a fast enough machine that you're not sitting there waiting for it all the time, and no robot voice telling you what every item costs with no option to mute

Baeocystin 3y ago
I agree with you, although their decision to not support NFC payment methods is an odd one, IMO. Everything else about their checkout system I like, for the reasons you stated. And partial credit to Costco for, despite having a scale based system, being lax enough that you can leave the heavier stuff in your cart, or move things on the scale without it bugging out.
- xxpor 3y ago
  I think HD not supporting NFC comes down to a timing thing: they were one of the first to adopt EMV payments in the US after their big hack in 2014, and they did it in a hurry: https://ir.homedepot.com/news-releases/2014/09-18-2014-014517752 https://ir.homedepot.com/news-releases/2014/09-18-2014-01451.... I wouldn't be surprised if the HW in use just doesn't have a reader due to that, and they'll start supporting it in the next upgrade (speculation: maybe next year? It'd be 10 years).
  - Baeocystin 3y ago
    I hadn't realized that was the impetus; what you said makes sense, thanks for making me aware of it.
  - bradknowles 3y ago
    No, they just don't want to pay the Apple tax. So they refuse to support tap-to-pay cards, or anything else with NFC. The hardware they had years and years ago already supported Apple Pay and NFC, because they were using the same hardware as all the other stores that had already adopted Apple Pay and NFC. The hardware they have today also supports it, at least at other stores. We have the same problem here in Texas with the store named H-E-B, after the founder Howard Edward Butt.
    - xxpor 3y ago
      Merchants don't pay those fees, the banks do.
  - toomuchtodo 3y ago
    Sounds accurate. https://thekrazycouponlady.com/tips/store-hacks/does-home-depot-take-apple-pay https://thekrazycouponlady.com/tips/store-hacks/does-home-de... > According to Home Depot, the reason they don’t accept any tap-to-pay options is that their registers aren’t equipped for contactless payments. > When I spoke with a Home Depot customer service representative in February 2023, they told me that they hoped to add tap-to-pay as an option in the near future. How soon “near” happens, we’re not sure.
chrismcb 3y ago
Home Depot is great, until something goes wrong. You can't fix it, you have to wait for someone to come by and fix it. Scan the wrong barcode (on a box with 10 different barcodes) you can't simply delete it and try again. Scan to many items, same problem. I think it is better than my local grocer, but I wish I didn't have to get help so often... Or I would rather just have a cashier rather than me work for free

Baeocystin 3y ago

I agree with you, although their decision to not support NFC payment methods is an odd one, IMO. Everything else about their checkout system I like, for the reasons you stated. And partial credit to Costco for, despite having a scale based system, being lax enough that you can leave the heavier stuff in your cart, or move things on the scale without it bugging out.

xxpor 3y ago
I think HD not supporting NFC comes down to a timing thing: they were one of the first to adopt EMV payments in the US after their big hack in 2014, and they did it in a hurry: https://ir.homedepot.com/news-releases/2014/09-18-2014-014517752 https://ir.homedepot.com/news-releases/2014/09-18-2014-01451.... I wouldn't be surprised if the HW in use just doesn't have a reader due to that, and they'll start supporting it in the next upgrade (speculation: maybe next year? It'd be 10 years).
- Baeocystin 3y ago
  I hadn't realized that was the impetus; what you said makes sense, thanks for making me aware of it.
- bradknowles 3y ago
  No, they just don't want to pay the Apple tax. So they refuse to support tap-to-pay cards, or anything else with NFC. The hardware they had years and years ago already supported Apple Pay and NFC, because they were using the same hardware as all the other stores that had already adopted Apple Pay and NFC. The hardware they have today also supports it, at least at other stores. We have the same problem here in Texas with the store named H-E-B, after the founder Howard Edward Butt.
  - xxpor 3y ago
    Merchants don't pay those fees, the banks do.
- toomuchtodo 3y ago
  Sounds accurate. https://thekrazycouponlady.com/tips/store-hacks/does-home-depot-take-apple-pay https://thekrazycouponlady.com/tips/store-hacks/does-home-de... > According to Home Depot, the reason they don’t accept any tap-to-pay options is that their registers aren’t equipped for contactless payments. > When I spoke with a Home Depot customer service representative in February 2023, they told me that they hoped to add tap-to-pay as an option in the near future. How soon “near” happens, we’re not sure.

chrismcb 3y ago

Home Depot is great, until something goes wrong. You can't fix it, you have to wait for someone to come by and fix it. Scan the wrong barcode (on a box with 10 different barcodes) you can't simply delete it and try again. Scan to many items, same problem. I think it is better than my local grocer, but I wish I didn't have to get help so often... Or I would rather just have a cashier rather than me work for free