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Their abysmal user support is the number one complaint. How the f*ck didn't they wake up to this issue by now. I think they are in dire need of a leadership ch
by dna_polymerase 3y ago
Their abysmal user support is the number one complaint. How the f*ck didn't they wake up to this issue by now.
I think they are in dire need of a leadership change. If they want to serve businesses, they need to adopt actual business practices.
- faeriechangling 3y agoSupport doesn’t scale so Google doesn’t want to do it out of greed and immaturity.
- BobaFloutist 3y agoIf any given user needs x support hours a week, and their business pays for > x support hours a week, then support scales. I guess as you scale up a business you want to get leaner and you accept lower margins, hoping to make it back by volume? Maybe that's what you mean?
- x0x0 3y agoI assume he/she meant scale == grows (mostly independently) of human hours. Support can never scale; only fixing your software so that it doesn't trigger support needs scales. Otherwise, each support request linearly requires human time.
- ska 3y ago> meant scale == grows (mostly independently) of human hours. This is a pernicious usage of "scale" that has crept into tech-speak, because it makes the term strictly less useful.