Exactly, it reminds me of this: "Drift to low performance is a gradual process. If the system state plunged quickly, there would be an agitated corrective proc

Exactly, it reminds me of this: "Drift to low performance is a gradual process. If the system state plunged quickly, there would be an agitated corrective process. But if it drifts down slowly enough to erase the memory of (or belief in) how much better things used to be, everyone is lulled into lower and lower expectations, lower effort, lower performance." -- From the book "Thinking in Systems".