10 ms·

I don't follow, was $9/user/mo (presumably what the Team plan was) low enough for it to be "effectively free" and invite problem customers? I would have though

• moorg 3y ago
  Presumably. It's also possible that some organizations incur more than $9 per month in admnistrative or other costs to bill a single customer.
  • eviks 3y ago
    Do they use another $9/per month/per customer SAAS subscription to achieve that?
    • moorg 3y ago
      You'd be surprised how many firms have subscriptions to billing insights, know-your-customer, fraud detection and other similar services. Many of the "AI" companies that are emerging do such things.
      • eviks 3y ago
        That wouldn't surprise me. What would suprise me, though, if any of this (individually or in aggregate) is such a huge expense on a per-customer basis
  • pc86 3y ago
    Maybe if you're billing with a paper and pencil, mailing out invoices, and you have to drive a bag of checks over to the bank. BuildKite is an orchestration SaaS, they don't even own or run the hardware the agents are on. If it costs them $9/mo/user to manage that most of the C-suite should be fired.