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I was skeptical when the author implied automation was the solution. But actually, the given solutions are mostly communication-focused, and the automation is

by bzbz 3y ago

I was skeptical when the author implied automation was the solution. But actually, the given solutions are mostly communication-focused, and the automation is to aid in that. Good read.

dudus 3y ago
The examples they give on how this worked for them in practice are also great to follow.
nathanwallace 3y ago
100% - automation assists us to stay on top of it. But, human connection is the key! (In hindsight, our subhead text "automation with a human touch" got it the wrong way around.)