The reason humans are wrong is because they are not trained, are paid peanuts, and overworked. Basically they are already being treated like bots. Even a medio

The reason humans are wrong is because they are not trained, are paid peanuts, and overworked. Basically they are already being treated like bots. Even a mediocre chatbot with some in-domain training data is fine for their purpose, which is not to maximally help the customer.