We use https://www.enchant.com/ https://www.enchant.com/ It works great for email support, haven't tried their chat features, but is the sweet-spot for us in t

We use https://www.enchant.com/ https://www.enchant.com/ It works great for email support, haven't tried their chat features, but is the sweet-spot for us in terms of features and complexity. They have an API if you want to integrate, though for a web form just feeding it through email works.