7 ms·
I got one of those text messages in like early February. I ignored it of course and deleted it. On my most recent phone bill I noticed an increase of about $10
by jbscpa 14y ago
I got one of those text messages in like early February.
I ignored it of course and deleted it.
On my most recent phone bill I noticed an increase of about $10.00
Sure enough. By ignoring the text message and deleting it I was signed up of an unwanted $9.99 per month program.
I called ATT.
The ATT rep told me she would cancel the service immediately. She confirmed that by ignoring the text message I had "agreed" to the charges.
I told her that I wanted the $9.99 refunded. She said ATT would ONLY refund the $9.99 if I agreed to put in place a block on ALL future 3rd party charges on the cell phone bill.
I told her I wanted the block on all four of my cell phone lines immediately.
And I got the $9.99 refunded.
Long story short: ATT allows this because they benefit from this extremely anti-customer behavior.
The service I got crammed with was:
02/29/2012 Saynow Alerts 58497 MT SayNow.com
For assistance contact: http:/www.mxtelecom.com
If you go to the www.mxtelecom.com it provides NO assistance what-so-ever.
According to the statement at www.saynow.com
"SayNow has been acquired by Google, Inc. For media inquiries please contact press@google.com."
- abruzzi 14y agoNever been hit like a cost like this, but I figured why take the chance? I just called AT&T customer service and enabled "purchase blocker" on my line (which is only for family and emergencies anyway.) Thanks for posting that the block is even an option.
- joeyh 14y agoI've had the same experiences with both Verizon and Sprint. My conclusions about the telcos turning a blind eye are the same. I suspect these spammers leech onto large percentage of new cell phone customers. I'm very happy to not currently need a cell phone.
- sorghum 14y agoI just got hit with this one too — they called themselves SayNow/mxtelecom.com on the bill, but MobibroIQ in the message itself. The real culprit appears to be Bullroarer, Inc: http://www.bullroarer.com http://www.bullroarer.com mobibro.com lists the email address support@ihelpmobile.com and the phone number 888-890-6150. Googling either of those reveals many other spammy SMS services, one of which is clubmorty.com. Their contact page says they are owned and operated by Bullroarer: http://www.clubmorty.com/vm/pge_contactus.vm http://www.clubmorty.com/vm/pge_contactus.vm