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Thanks everyone for the advice. No one has chimed in about some "magic words/phrasing" I need to use. Like I mentioned, it seems like the rep will escalate it

by zalebz 3y ago

Thanks everyone for the advice. No one has chimed in about some "magic words/phrasing" I need to use. Like I mentioned, it seems like the rep will escalate it to another refund department if I say something in a particular way.