5 ms·
I found this response elsewhere in the thread so interesting that I had to say something. PS - The best taqueria IMO is in the outer mission, most the menu is
by msg 15y ago
I found this response elsewhere in the thread so interesting that I had to say something.
PS - The best taqueria IMO is in the outer mission, most the menu is in spanish, and I'm trying to keep it a secret, but yelpers seem to be catching on :(
If you're trying to keep a taqueria to yourself, do you have incentive to leave a bad review? After all, your interests are not aligned with the rest of Yelp's customers. Or even, necessarily aligned with the taqueria's success. Maybe it's to your codependent advantage that they always stay small and delicious and hidden and yours...
preciouss.
This is the problem Yelp hasn't solved yet: how to align the interests of Yelp, Yelp reviewers, Yelp readers, and restaurants. Yelp succeeds if reviewers leave bad reviews because they are upselling bad review protection (they say they aren't several times in the FAQ, but they protesteth too much for me), or if restaurants buy ads. Yelp readers succeed if reviewers are honest and they can use reviews to optimize their personal quality/dollar equation. Restaurants succeed if Yelp drives Yelp readers to them, if reviewers leave good reviews.
Reviewers have many incentives to game reviews. One of the Yelp FAQs is about payola. If they review enough they gain community prominence through badges/titles. If they review too much, their reviews look suspicious (because they could be making them up instead of actually attending). If they become untrustworthy due to a secret Yelp algorithm, their reviews are obscured from prominent view. If they have a bad experience at a place everyone thinks is great, they run a risk writing a contrarian review and being labeled untrustworthy. And on and on.