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I'm experiencing the same massive pain point from Twilio. Our business sends survey links to about 300 people a day who have all opted in. We've been doing this
by ademup 3y ago
I'm experiencing the same massive pain point from Twilio. Our business sends survey links to about 300 people a day who have all opted in. We've been doing this for 7 years. Our undelivered rate had been under 5% for years. It's now at 33% and is threatening our business.
Twilio's support has been absolutely dismal. They say things like "Your number is not attached to your campaign" and show a screen shot from their admin screen, but when I point out it is all connected in the console: they respond with the generic Twilio links about A2P implementation.
Has anyone figured out a solution? ... I'm happy to switch to another company at this point.