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Assuming the bottom is even accesible! I believe it's somewhere in the Amazon ios app where I see a promise of a useful footer that is always pushed off the pag

Assuming the bottom is even accesible! I believe it's somewhere in the Amazon ios app where I see a promise of a useful footer that is always pushed off the page by infinitely scrolling things they're pushing at me instead.

boosteri 3y ago
That's their mobile layout in general. In their view they must have improved UX immensely since no mobile person has needed help/support since introduction of infinite scrolling
- permo-w 3y ago
  yesterday I tried to access customer service on my phone and I was unable to figure it out. the phone number told me to toss off and the chat link (even in desktop mode) just redirected me to the amazon app page in the App Store, an app I already have downloaded. I had to go on my laptop in the end
  - vxNsr 3y ago
    My wife chats with them so often, in the app I just have to go to hamburger menu > contact us > return to chat. If your shortcuts don’t include “contact us” you should be able to find it by scrolling to the bottom of the hamburger menu and tapping “customer service”. getting a live agent entails some dark magic, but if you bother the bot enough she’ll connect you.
    - permo-w 3y ago
      what region are you in? I accidentally switched my region to USA a while ago and the whole app’s UI changed drastically. on my app Contact Us is hidden 3 layers deep with each link at the bottom of its layer but (on desktop) if you want to speak to a human once you are actually in chat, there’s a very subtle button in the centre just above the message bar that will bypass the automated system if you click it
medstrom 3y ago
Protip: navigate to a different page, not a listing of products, then you may be able to scroll to the footer.
- Kwpolska 3y ago
  Unless the app has an infintely scrolling list of recommended products or reviews or reviews of recommended products.
  - medstrom 3y ago
    That's... my point. Navigate away from the products page.
function_seven 3y ago
My favorite thing is when a website or app places a bunch of icons at the extreme bottom edge, and my tap there is confused by iOS as me interacting with the app switcher bar. That's always fun.
- throwaheyy 3y ago
  This is very annoying. In Safari, clicking icons in that style of nav bar instead brings up the browser’s back/forward buttons, and requires a 2nd click in a new location now that the nav bar has been offset by the height of the back/forward buttons.
  - vxNsr 3y ago
    Yea, this is something I find annoying… I wonder what the solution is? Increasing the height of the bottom menu? Moving it a little higher and just wasting some of that vertical space?
    - sublinear 3y ago
      > I wonder what the solution is? Not using Safari is an excellent solution.
      - smaccona 3y ago
        Yes, but as a designer/developer, it would be useful to know if there’s a CSS/HTML/Javascript solution when your target audience includes a significant number of iOS users who will use the default browser on their device, namely Safari.
        rerdavies 3y ago
        Always put a 48px margin on the bottom of your nav bar. :-/ Android has the same problem when you choose to use the gesture interface for navigation.
      - vxNsr 3y ago
joshspankit 3y ago
I literally showed that to someone the other day as an example of nonsense ways to build UIs.
wlonkly 3y ago
Endless scroll with a footer is one of my favorite facepalm things.

boosteri 3y ago

That's their mobile layout in general. In their view they must have improved UX immensely since no mobile person has needed help/support since introduction of infinite scrolling

permo-w 3y ago
yesterday I tried to access customer service on my phone and I was unable to figure it out. the phone number told me to toss off and the chat link (even in desktop mode) just redirected me to the amazon app page in the App Store, an app I already have downloaded. I had to go on my laptop in the end
- vxNsr 3y ago
  My wife chats with them so often, in the app I just have to go to hamburger menu > contact us > return to chat. If your shortcuts don’t include “contact us” you should be able to find it by scrolling to the bottom of the hamburger menu and tapping “customer service”. getting a live agent entails some dark magic, but if you bother the bot enough she’ll connect you.
  - permo-w 3y ago
    what region are you in? I accidentally switched my region to USA a while ago and the whole app’s UI changed drastically. on my app Contact Us is hidden 3 layers deep with each link at the bottom of its layer but (on desktop) if you want to speak to a human once you are actually in chat, there’s a very subtle button in the centre just above the message bar that will bypass the automated system if you click it

medstrom 3y ago

Protip: navigate to a different page, not a listing of products, then you may be able to scroll to the footer.

Kwpolska 3y ago
Unless the app has an infintely scrolling list of recommended products or reviews or reviews of recommended products.
- medstrom 3y ago
  That's... my point. Navigate away from the products page.

function_seven 3y ago

My favorite thing is when a website or app places a bunch of icons at the extreme bottom edge, and my tap there is confused by iOS as me interacting with the app switcher bar. That's always fun.

throwaheyy 3y ago
This is very annoying. In Safari, clicking icons in that style of nav bar instead brings up the browser’s back/forward buttons, and requires a 2nd click in a new location now that the nav bar has been offset by the height of the back/forward buttons.
- vxNsr 3y ago
  Yea, this is something I find annoying… I wonder what the solution is? Increasing the height of the bottom menu? Moving it a little higher and just wasting some of that vertical space?
  - sublinear 3y ago
    > I wonder what the solution is? Not using Safari is an excellent solution.
    - smaccona 3y ago
      Yes, but as a designer/developer, it would be useful to know if there’s a CSS/HTML/Javascript solution when your target audience includes a significant number of iOS users who will use the default browser on their device, namely Safari.
      - rerdavies 3y ago
        Always put a 48px margin on the bottom of your nav bar. :-/ Android has the same problem when you choose to use the gesture interface for navigation.
    - vxNsr 3y ago

joshspankit 3y ago

I literally showed that to someone the other day as an example of nonsense ways to build UIs.

wlonkly 3y ago

Endless scroll with a footer is one of my favorite facepalm things.