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> You get to the airport, there's no ticket and no seat We issue instantly issue tickets / pay for the booking so and for a lot of the major airlines we're plu
by stevedomin 4y ago
> You get to the airport, there's no ticket and no seat
We issue instantly issue tickets / pay for the booking so and for a lot of the major airlines we're plugged directly into their reservation system so this should be an extremely rare occurrence, if an occurrence at all. Nobody should ever miss a honeymoon because of that imo.
Customers won't be able to call Duffel but can get in touch with the merchant that sold them the flight.
- ceejayoz 4y ago> this should be an extremely rare occurrence I think this dramatically overestimates the levels of perfection in airline IT. > Customers won't be able to call Duffel but can get in touch with the merchant that sold them the flight. Who can take what action to fix the problem?
- nathansherburn 4y ago> Customers won't be able to call Duffel but can get in touch with the merchant that sold them the flight. As a merchant using your software, would we have priority access to the airlines' support lines? I ask as Duffel looks like a very attractive idea but if we're forced to wait on hold for 3 hours to speak to United's standard customer service for any customer issues that can't be fixed through the API, that would be really tough.
- malborodog 4y ago...don't you mean, AN 'oneymoon?