I paid for a Udacity nanodegree, had a medical problem and literally didn't log into the platform for months. Meanwhile I was getting charged thousands of dolla

I paid for a Udacity nanodegree, had a medical problem and literally didn't log into the platform for months. Meanwhile I was getting charged thousands of dollars and when I finally emailed them about it they wouldn't refund me even though I literally didn't take the class. I hope they fail.