22 ms·

I used Johnscompanies, Linode, DigitalOcean, then Vultr. Vultr shocked me by how poor their customer service was, after 3 days of downtime, multiple claims of f

I used Johnscompanies, Linode, DigitalOcean, then Vultr. Vultr shocked me by how poor their customer service was, after 3 days of downtime, multiple claims of fixing the issue soon, and not bothering to notify me when it finally was fixed. I didn't experience that at any of my previous hosts.

tgtweak 4y ago
Yeah the CS isn't excellent but it is mostly for self-supported workloads. Like OVH - if you need support for anything beyond provisioning/troubleshooting things outside of the VM, it's not the best choice. If you compare it with ec2 support costs + vm costs... it's difficult to have it all. Digital Ocean does a good job of support too, but I'd rather not need support (with most tooling self-serve) than have support but have issues. I've had VMs at vultr running for 3+ years with very few issues (one host migration which they did "live" for me and notified me a few days in advance). I've had more issues with degraded instances in ec2 that require a ticket sent to ec2 support and 3-days wait for them to assign it to a new host.
wrycoder 4y ago
Johncompanies http://www.johncompanies.com/ http://www.johncompanies.com/
- hereforphone 4y ago
  It's been so long I forgot. Formed by former LoD from what I remember.
- efreak 4y ago
  https://www.ssllabs.com/ssltest/analyze.html?d=johncompanies.com&hideResults=on&latest https://www.ssllabs.com/ssltest/analyze.html?d=johncompanies... Hmm...
  - wrycoder 4y ago
    Hmmm……I’m surprised.
bsder 4y ago
> Vultr shocked me by how poor their customer service was I'll counter that. I found that their customer service was acceptable as far as I could tell. I ran an OpenBSD bare metal server on them for quite a while. Were they great? No. But I have also found that the big guys aren't that great either. Sure, the big buys hit a lot more problems so it's likely your issue is resolved because somebody big paying lots of money also just had that problem. However, if your problem is semi-unique and some large customer isn't also having it, you are completely SOL with the big providers. They will never fix your issue.

tgtweak 4y ago

Yeah the CS isn't excellent but it is mostly for self-supported workloads. Like OVH - if you need support for anything beyond provisioning/troubleshooting things outside of the VM, it's not the best choice. If you compare it with ec2 support costs + vm costs... it's difficult to have it all. Digital Ocean does a good job of support too, but I'd rather not need support (with most tooling self-serve) than have support but have issues. I've had VMs at vultr running for 3+ years with very few issues (one host migration which they did "live" for me and notified me a few days in advance). I've had more issues with degraded instances in ec2 that require a ticket sent to ec2 support and 3-days wait for them to assign it to a new host.

wrycoder 4y ago

Johncompanies http://www.johncompanies.com/ http://www.johncompanies.com/

hereforphone 4y ago
It's been so long I forgot. Formed by former LoD from what I remember.
efreak 4y ago
https://www.ssllabs.com/ssltest/analyze.html?d=johncompanies.com&hideResults=on&latest https://www.ssllabs.com/ssltest/analyze.html?d=johncompanies... Hmm...
- wrycoder 4y ago
  Hmmm……I’m surprised.

bsder 4y ago

> Vultr shocked me by how poor their customer service was I'll counter that. I found that their customer service was acceptable as far as I could tell. I ran an OpenBSD bare metal server on them for quite a while. Were they great? No. But I have also found that the big guys aren't that great either. Sure, the big buys hit a lot more problems so it's likely your issue is resolved because somebody big paying lots of money also just had that problem. However, if your problem is semi-unique and some large customer isn't also having it, you are completely SOL with the big providers. They will never fix your issue.