Lorin Hochstein's take on it: https://surfingcomplexity.blog/2022/12/28/southwest-airlines-a-case-study-in-brittleness/ https://surfingcomplexity.blog/2022/12/2

Lorin Hochstein's take on it: https://surfingcomplexity.blog/2022/12/28/southwest-airlines-a-case-study-in-brittleness/ https://surfingcomplexity.blog/2022/12/28/southwest-airlines...