If the add-on is actually causing excessive page requests and erroneous support inquiries, this seems like a very reasonable response. And they didn't ask the u

If the add-on is actually causing excessive page requests and erroneous support inquiries, this seems like a very reasonable response. And they didn't ask the users to uninstall the add-on, they notified them of a supplement to the agreement stating that users shouldn't expect support if they wish to continue using it.