Live chat widgets are a great tool at the beginning, as they help get in touch with more people looking at your website. That said, especially in Saas, I think

Live chat widgets are a great tool at the beginning, as they help get in touch with more people looking at your website. That said, especially in Saas, I think it hardly makes sense to keep it on after reaching a certain point. I can see how it could make sense in eCommerce though.