I love this idea, but I didn't choose it when I kicked off because of my experiences of feature backlogs. Too often seeing something along the lines of "we'd l

I love this idea, but I didn't choose it when I kicked off because of my experiences of feature backlogs. Too often seeing something along the lines of "we'd love to use your site, if only it worked in IE|Firefox|insert here" and the ticket forever being thrown further back... but it would sometimes work. My initial complaint went down the road of, if you want to get something fixed in engineering real quick: then you get it into the incident board - so GDPR complaint to the DPO, cc the ICO, get your MP involved and make it clear they should respond within 72 hours, etc and that largely worked for their breaches of GDPR in the ad tracking they had on their site, but that aggressive approach makes it harder to try the other route, as the tone is already set.