7 ms·

Here is the MIT Technology Review report the article is referencing but doesn't bother to actually link to: https://www.technologyreview.com/2022/09/15/1059470

by jdaw0 4y ago

Here is the MIT Technology Review report the article is referencing but doesn't bother to actually link to: https://www.technologyreview.com/2022/09/15/1059470/customer-experience-and-the-future-of-work/ https://www.technologyreview.com/2022/09/15/1059470/customer...

gausswho 4y ago
Even that is a summary, and if you request the full report you're bounced to a third party Genesys that demands your contact information, while popping up an unsolicited chat bot window. I killed that chat, made some fake info and was sent to a page that was functionally broken... except for the chat bot which had another go at me. MIT Technology Review should be ashamed of themselves.