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We use Stripe Billing and it's gone very well overall, but the biggest miss for us is that Stripe conflates "contract term" with "billing frequency." We sign up

We use Stripe Billing and it's gone very well overall, but the biggest miss for us is that Stripe conflates "contract term" with "billing frequency." We sign up customers for annual contracts but bill them monthly, but Stripe Billing only understands the "bill monthly" part of that. Are there any plans for first-class contract term support coming?

anamexis 4y ago
You could use subscription schedules to end the subscription after 12 months. https://stripe.com/docs/billing/subscriptions/subscription-schedules https://stripe.com/docs/billing/subscriptions/subscription-s...
- joshpadnick 4y ago
  Yep, tried that. But we want an auto-renewing contract of 12 months, and subscription terms require you to have an end date.
  - jawr 4y ago
    Shameless plug, but at www.salesbricks.com we separate out billing schedule and contract terms. We also handle complex deal structures, upgrades and renewals!
    - jmacd 4y ago
      1.9% fee per order booked.
kurrik 4y ago
Yes, this is definitely a use case we've been working on. If you'd be willing to email me any more details about how you need things to work at ark@stripe.com I'll make sure the feedback makes it to the people working on it.
WanderPanda 4y ago
This is one of the darkest dark patterns I'm glad they don't allow it
- gms 4y ago
  In B2B often the customer explicitly asks for this - no dark patterns in that case.
- crote 4y ago
  What's wrong with it? If you rent a home, you pay monthly despite the contact lasting a year or longer. If are employed you probably get paid monthly, even with a fixed contract duration of 6 months or a year. Auto-renewing yearly contracts, on the other hand, are definitely a dark pattern. Luckily many places are outlawing it, so as an alternative a 12-month contract will often automatically convert to a monthly one at the end.
gms 4y ago
This is a major reason why we switched from Stripe Billing to Chargebee.

anamexis 4y ago

You could use subscription schedules to end the subscription after 12 months. https://stripe.com/docs/billing/subscriptions/subscription-schedules https://stripe.com/docs/billing/subscriptions/subscription-s...

joshpadnick 4y ago
Yep, tried that. But we want an auto-renewing contract of 12 months, and subscription terms require you to have an end date.
- jawr 4y ago
  Shameless plug, but at www.salesbricks.com we separate out billing schedule and contract terms. We also handle complex deal structures, upgrades and renewals!
  - jmacd 4y ago
    1.9% fee per order booked.

kurrik 4y ago

Yes, this is definitely a use case we've been working on. If you'd be willing to email me any more details about how you need things to work at ark@stripe.com I'll make sure the feedback makes it to the people working on it.

WanderPanda 4y ago

This is one of the darkest dark patterns I'm glad they don't allow it

gms 4y ago
In B2B often the customer explicitly asks for this - no dark patterns in that case.
crote 4y ago
What's wrong with it? If you rent a home, you pay monthly despite the contact lasting a year or longer. If are employed you probably get paid monthly, even with a fixed contract duration of 6 months or a year. Auto-renewing yearly contracts, on the other hand, are definitely a dark pattern. Luckily many places are outlawing it, so as an alternative a 12-month contract will often automatically convert to a monthly one at the end.

gms 4y ago

This is a major reason why we switched from Stripe Billing to Chargebee.