5 ms·
I don't think it is the designer's fault, it is the fault of data driven culture done poorly and picking the wrong incentives. In your example, if the dialog is
by datadata 4y ago
I don't think it is the designer's fault, it is the fault of data driven culture done poorly and picking the wrong incentives. In your example, if the dialog is say for a system upgrade, the metric would be percentage of users finishing the upgrade. An annoying, non dismissable notification would clearly boost this metric. Any decrease in user satisfaction short of public revolt on social media will not be noticed, or will be noticed over a time scale too long to be attributable to the notification change. By that time the PM has already taken credit for decreasing the number of users running old software.
- ericd 4y agoYeah, I think you’re right that it’s likely largely due to data-driven management. Brand damage is relatively hard to measure, and doesn’t seem to make its way into OKR’s.
- Retric 4y agoAnother way of thinking about things is that whoever is setting these incentives are indirectly designing the software, which obviously causes issues. It’s shockingly easy for large companies to completely destroy useful software loosing out on billions per year with nothing obvious to blame.