5 ms·

This doesn’t bring me confidence. Just rented from Hertz yesterday and after waiting 30 minutes to even get to the counter I needed to wait another 30 minutes

by Liuser 4y ago

This doesn’t bring me confidence. Just rented from Hertz yesterday and after waiting 30 minutes to even get to the counter I needed to wait another 30 minutes for them to locate the car I was supposed to be renting. They never located the car and swapped to a different car. I’m going to be paranoid that someone else’s rental is going to show up on my tab now. Not a good experience especially after a very long flight. Their process and operations is broken. It should not take more than an hour to rent a car when you’ve already reserved online and already have an account setup with them. I normally rent with Enterprise or Sixt through Lyft with no issue but they did not have any available cars so I tried Hertz. It now doesn’t surprise me Hertz went into bankruptcy.

dehrmann 4y ago
> Sixt Someone rented though them, but put in my email address. I get this a lot, so I just ignored it. Then they got in a crash, and I got stuff from Sixt about it. Then a collector email me. That's when I said they always had the wrong email address and they left me alone, but still.
- jung_j 4y ago
  This article describes their efforts at streamlining their systems, which resulted in lawsuit against Accenture: https://www.henricodolfing.com/2019/10/case-study-hertz-accenture-website.html https://www.henricodolfing.com/2019/10/case-study-hertz-acce...