5 ms·

I agree, the "finance person" that technically does your paperwork and pitches you all those aftermarket products is the biggest crook in the industry (right ne

I agree, the "finance person" that technically does your paperwork and pitches you all those aftermarket products is the biggest crook in the industry (right next to the service advisors that tell you what service your car needs and the price). I would sometimes fill in for finance on a rainy day, and even though I was top 0.3% in the country when it came to car sales, I Couldn't sell that garbage even with a gun pointed at me. I just can't lie like that.

shard 4y ago
It seems somewhat simple to just stand firm with the finance person and refuse all the add-ons, but how does one figure out what services are actually needed when the service adviser comes to you with a list of issues?
- toast0 4y ago
  > how does one figure out what services are actually needed when the service adviser comes to you with a list of issues? As a basic set of rules: a) say no to everything. b) look at the service intervals in the book (or what the maintenance minder in the car says). c) ask them if the factory service plan would cover it d) ask them if it's critical to safety, and if so, explain what would happen if you didn't do it, how you would notice it was an issue, and how you should respond while it's happening on the road. e) as soon as you run out of factory service, and maybe factory warranty, use an independent mechanic Now, sometimes the factory service intervals are wrong, and sometimes there's stuff you probably should do that the factory doesn't say to do ever; but for the most part, the factory schedule is a good baseline, and dealer service wants to do extra frivolous stuff. Some independents do too, I have never seen a next oil change sticker printed with factory intervals.
  - yellow_lead 4y ago
    These are good questions to ask if you assume you would get truthful and non-misleading answers. I wouldn't trust a salesperson to answer these truthfully.
waylandsmithers 4y ago
Is there any magic phrase you can say to this person to get them to stop? I've leased 5 or 6 cars from the same dealership which is all around great except for this one part. For example the green energy clipboard person trying to get you to switch power companies, you can tell them that you rent and there is no comeback.

shard 4y ago

It seems somewhat simple to just stand firm with the finance person and refuse all the add-ons, but how does one figure out what services are actually needed when the service adviser comes to you with a list of issues?

toast0 4y ago
> how does one figure out what services are actually needed when the service adviser comes to you with a list of issues? As a basic set of rules: a) say no to everything. b) look at the service intervals in the book (or what the maintenance minder in the car says). c) ask them if the factory service plan would cover it d) ask them if it's critical to safety, and if so, explain what would happen if you didn't do it, how you would notice it was an issue, and how you should respond while it's happening on the road. e) as soon as you run out of factory service, and maybe factory warranty, use an independent mechanic Now, sometimes the factory service intervals are wrong, and sometimes there's stuff you probably should do that the factory doesn't say to do ever; but for the most part, the factory schedule is a good baseline, and dealer service wants to do extra frivolous stuff. Some independents do too, I have never seen a next oil change sticker printed with factory intervals.
- yellow_lead 4y ago
  These are good questions to ask if you assume you would get truthful and non-misleading answers. I wouldn't trust a salesperson to answer these truthfully.

waylandsmithers 4y ago

Is there any magic phrase you can say to this person to get them to stop? I've leased 5 or 6 cars from the same dealership which is all around great except for this one part. For example the green energy clipboard person trying to get you to switch power companies, you can tell them that you rent and there is no comeback.