s/surprised/disappointed/ A user's engagement with your product is a great metric, because what you value is users using your product. But for a COMMUNITY it'

s/surprised/disappointed/ A user's engagement with your product is a great metric, because what you value is users using your product. But for a COMMUNITY it's the wrong metric, because you don't value negative comments in your Slack no matter how many there are (in fact, the more there are the worse it is).