in 2015 I made a change that stopped 90% of the tickets that rolled into my team's queue. The remaining 10% were complicated real customer issues. Our entire de

in 2015 I made a change that stopped 90% of the tickets that rolled into my team's queue. The remaining 10% were complicated real customer issues. Our entire department was closed 6 months later, because I assume our ticket completion was so low, and we were so slow to fix issues. :/