> this is a commercial relationship 100% agreed, therefore, we should keep emotions out of it. > People going there... could complain. Or take no sugar. Or ch

> this is a commercial relationship 100% agreed, therefore, we should keep emotions out of it. > People going there... could complain. Or take no sugar. Or choose a different coffee shop. Honestly, it's up to them. It's pretty reasonable to feel a bit upset though, I think, in that situation. Exactly, they can just leave, pick an alternative. Why do they take to social media and cry about it? What do they expect to gain this way? > You have costs to cover? Well, I'm sure you'll figure something out. You'll probably lose some customers and gain some others. Maybe it'll work out; maybe it won't. Indeed they have just figured it out - they started charging for sugar. They will lose customers, most likely, but I don't believe they haven't seen that. I'd wager that it's the customers who got caught by surprise, and our now making a big deal out of it. In short, I agree that we shouldn't have any sympathy for the companies in this case - it's just that I'd extend that to the users as well.