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Sadly closed my Monzo account down recently after applying for a joint account with my partner and being denied with no explanation (both long term users, good

Sadly closed my Monzo account down recently after applying for a joint account with my partner and being denied with no explanation (both long term users, good credit etc). Apparently a common story. Opened a Starling account and got one straight away. It's a shame because the Monzo user interface is miles better.

3adawi 4y ago
I have this same issue - really weird - I have a joint account already with someone on my Starling and can't start a second one, anyone know another alternative I could use for a joint account?
srmarm 4y ago
This mirrors my experience a couple of weeks back. Having come across many others with the same problem I almost wondered if it was a case of pretend to have a feature to gauge interest (I'm sure it wasn't - I hate those things!) I also ended up using starling instead - perfect really. While I like the Monzo travel bits when travelling I find bank accounts much of a muchness really for my basic needs so don't have any real loyalty.
- arranf 4y ago
  For what it's worth I've had a joint account for years. It works fine but there are some wrinkles - mainly that it's not a first class citizen. Split the bill and other Monzo specific features only work with your individual account.
varispeed 4y ago
Starling is no better, you were just lucky. I found Starling customer service appalling. Basically "go somewhere else if you don't like it".
- dazc 4y ago
  I have a monzo personal and business account and I haven't had any major issues. As a former Barclays customer, they'd have to be fairly terrible to be any worse though. I did try an open a Starling account once but they claimed my phone number was already linked to an existing account, which I found strange and wasn't prepared to jump through the hoops required to prove otherwise.
  - robertlagrant 4y ago
    Well it might be true. They just haven't realised that there are only so many phone numbers, and they change hands.
drcongo 4y ago
Monzo froze my account for over a year with no explanation and only released my money after I reported them to the financial ombudsman. Switched to Starling and couldn't be happier with the decision. Monzo's customer support is a clown car, Starling's is fast, responsive and professional.

3adawi 4y ago

I have this same issue - really weird - I have a joint account already with someone on my Starling and can't start a second one, anyone know another alternative I could use for a joint account?

srmarm 4y ago

This mirrors my experience a couple of weeks back. Having come across many others with the same problem I almost wondered if it was a case of pretend to have a feature to gauge interest (I'm sure it wasn't - I hate those things!) I also ended up using starling instead - perfect really. While I like the Monzo travel bits when travelling I find bank accounts much of a muchness really for my basic needs so don't have any real loyalty.

arranf 4y ago
For what it's worth I've had a joint account for years. It works fine but there are some wrinkles - mainly that it's not a first class citizen. Split the bill and other Monzo specific features only work with your individual account.

varispeed 4y ago

Starling is no better, you were just lucky. I found Starling customer service appalling. Basically "go somewhere else if you don't like it".

dazc 4y ago
I have a monzo personal and business account and I haven't had any major issues. As a former Barclays customer, they'd have to be fairly terrible to be any worse though. I did try an open a Starling account once but they claimed my phone number was already linked to an existing account, which I found strange and wasn't prepared to jump through the hoops required to prove otherwise.
- robertlagrant 4y ago
  Well it might be true. They just haven't realised that there are only so many phone numbers, and they change hands.

drcongo 4y ago

Monzo froze my account for over a year with no explanation and only released my money after I reported them to the financial ombudsman. Switched to Starling and couldn't be happier with the decision. Monzo's customer support is a clown car, Starling's is fast, responsive and professional.