I can attest to this. The small company I was working for got card tested (scammers use hundreds of stolen cards to see if they work). I called customer suppor

I can attest to this. The small company I was working for got card tested (scammers use hundreds of stolen cards to see if they work). I called customer support and talked with a human on a Friday night at 8pm for 15 minutes about our options. 2-3 days later, I chatted with someone from the fraud team. I was surprised by the high touch service even though didn't have a lot of volume (new account w/ less than $10k of transactions).