Thanks for raising! I guess I feel it's a necessary disclaimer out of respect to people who do have the first-hand experience. But I can see how it can come off

Thanks for raising! I guess I feel it's a necessary disclaimer out of respect to people who do have the first-hand experience. But I can see how it can come off as an excuse for not getting it right, and it certainly shouldn't be. FWIW, I did talk to a screen reader user for this article (the accessibility consultant I mention – he is the chair of a local blind union), but indeed I don't know anybody personally and he could have easily brushed me off as random cold emailer, so I'm grateful for his comments.