Apple famously went with gorilla glass over plastic for the original iPhone, despite glass being more breakable, because when it would break users tended to bla

Apple famously went with gorilla glass over plastic for the original iPhone, despite glass being more breakable, because when it would break users tended to blame themselves rather Apple. Plastic on the other hand scratched just from everyday use and users would have blamed Apple for that cheap design. Perceived fault matters. Interestingly, I think this can be used to argue either side.