I wish all PMs would go on call for a week at least. The OP's stint with on-call will be quite useful in his career since he can better intuitively view infrast

I wish all PMs would go on call for a week at least. The OP's stint with on-call will be quite useful in his career since he can better intuitively view infrastructure more holistically. Then if the group is doing sprints, the "firefighting" will more easily get prioritized.