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I don't understand who I call when a problem arises. Do I call you, the anonymous partner bank, or is it simply impossible to call somebody if I have an issue?
by sector 15y ago
I don't understand who I call when a problem arises. Do I call you, the anonymous partner bank, or is it simply impossible to call somebody if I have an issue?
- al3x 15y agoHi, cofounder of Simple here. You call us if you have a problem or question. We'll let you know what bank your funds reside at, but you should never need to contact them. We have our own in-house customer relations staff.
- sector 15y agoOkay, so let's take a real situation that happened to me: an ATM debited my account $600, but only dispensed $300. In that situation, I call you, and what happens from there? Thank you for taking the time to answer some of our questions on what is surely a busy day.
- Game_Ender 15y agoAccording to a video on their site they don't add additional fees for out of network ATMs only forward the fee that ATM charges.
- omarchowdhury 15y agoWhich ATMs charge $300 in fees per transaction?
- Game_Ender 15y agosector asked about fees, then removed the question from his post with an edit.
- Game_Ender 15y agoNOTE: sector edited his answer to remove an unrelated question on ATM fees which I was attempting to answer.
- sjwright 15y agoI would have thought you'd contact the ATM operator first.
- deleted 15y ago[deleted]
- deleted 15y ago[deleted]
- sector 15y agoMe too, but the procedure actually demands that you file a complaint with your own bank.
- deleted 15y ago[deleted]
- bdonlan 15y agoDoes this mean you only find out where your funds are if you call and ask, or is there some page (probably hidden under an 'advanced options' panel I suppose) showing the underlying accounts and their balances, internal transfer transaction logs, etc?